There are numerous ways that software and technology can be used to make your business more efficient. As mobile solutions become more affordable on a daily basis, its important to evaluate how technology can be deployed to generate a return on investment for your Company. This post focuses on Taxi & Dispatch services and how they can use software to reduce the time their drivers, dispatchers, managers and owners spend on processes that can and should be automated.
1. Caller ID Integration
Integrating your phone system with your taxi dispatch software is an effective way to save your dispatchers time. Many of your customers use your services multiple times a month, therefore by integrating your phone system with your Dispatching software you can use previous order data to your benefit. For example, once a phone number is in the system, your dispatch software can pull the Customer’s name, notes and previous pickup and drop-off locations therefore saving time when entering orders. Phone integration can be setup very easily with either a VOIP system or a simple hardware purchase that allows your phone system to communicate with the Computer.
2. Provide data to your Drivers to make them more efficient
Most dispatch software stores data that can be extremely helpful for your Drivers to see your Fleet’s activity and provide them with information to make more informed decisions. Whether this information is related to where other Drivers are, the most active zones in your service area, or where rides are queued, providing Drivers this information can allow them to make more informed decisions, therefore improving speed of service for your Customers. Another great solution is digitizing ride logs for your Drivers. This reduces the time and errors caused by Drivers hand writing logs and reports of their rides.
3. Digitize your Corporate Chit & Client Account Process
Chit and Receipt management for Client and Corporate accounts is an extremely tedious and time consuming process for Bookkeepers and Managers. By digitizing this process where rides are allocated and matched prior to dispatching or after completing the ride prevents the manual process of allocating and reconciling rides at invoicing time. At the end of the month the Manager can simply pull up a report for the specific corporate account and a reconciliation of all the rides and amounts owing will appear.
4. Allow your Customers to book with an integrated Mobile Application
Over 70% of people in North America own a smart phone and its important that your business adapts to this trend by offering an integrated mobile application for your Customers. By offering a mobile application you can:
i) Reduce the number of phone calls that your Dispatchers have to take
ii) Provide automated live updates to your Customers on where the Driver is
iii) Receive live feedback on each order
iv) Allow customers to pay for your services with their mobile phone.
Most importantly you are able to offer a competitive solution to the TNC’s that are operating in or that are coming to your market.
5. Integrate your Dispatch Software with your Taxi Meter
Integrating your Dispatch system with the Driver’s Taxi Meter leads to more efficient service, more reliable data and prevents unexpected behaviours by your stakeholders when using the system. The three major meter manufacturers are Centrodyne, Pulsar and Record and the Gata Fleet system integrates with all three solutions.
The Gata Fleet system has all of the above features available and many more. We would love to tell you more about making your operations more efficient so click the link below to learn more about Gata Fleet.