Tomorrow, Gata Labs will be launching a live chat feature on Gata Hub, allowing local businesses to offer instant service to their customers. Users can now get their questions answered or make changes to their orders in just a matter of seconds. Skip the call queues – we offer a better alternative.
|“Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.”|
There are many benefits of live chat: it is quick, efficient, and you can multi-task. Take Magic for example, a texting service for on-demand delivery that responds to your needs at any hour of the day. There is a growing trend for easy communication and immediate response times.
Not only is a live chat system helpful to customers post-purchase, they also impact the decision-making process of making an order. 38% of respondents said they had made their purchase due to the chat session itself. Also, 62% reported being more likely to return and do business with that company in the future. It’s a win for both ends of the transaction.
So next time you’re on the run, make sure to try out this feature on Gata Hub and let us know what you think!
If you are a Merchant and want to learn more about our Chat feature, Contact Us and we would love to show you a demonstration on how it works!